Oversold Flight and Complex Airport Rebooking

232 词 · 难度 5/5 · 类型 dialogue

[A] I'm scheduled on Flight BA0156 to Heathrow, but the self-service kiosk won't issue a boarding pass, and the system indicates my seat hasn't been assigned. Could you clarify what's happening?
[B] I'm afraid the flight is oversold, and, pursuant to involuntary denied boarding procedures, we may need to reaccommodate you. Have you already checked any baggage, and did you receive a baggage claim tag?
[A] Yes, I checked one suitcase through to London, and I hold the receipt. However, my final destination is Edinburgh, so I'd prefer not to interrupt the interline transfer if at all possible.
[B] Understood. If we reroute you via Amsterdam, the minimum connection time is sixty-five minutes, but your baggage would need to be reconciled under our interline agreement with KLM.
[A] That sounds feasible, provided that the transit visa requirement doesn't apply. I'm traveling on a Chinese passport, and I haven't obtained a Schengen visa.
[B] In that case, airside transit without a visa would be permissible only if you remain in the sterile transit area. Should you leave it, you'd be subject to immigration formalities.
[A] I see. Would the rebooking affect my frequent flyer accrual, and am I entitled to compensation under EU Regulation 261/2004?
[B] Since the disruption originates from commercial oversales, not extraordinary circumstances, you are entitled to compensation, and we'll reissue your ticket with full mileage credit. Please proceed to Gate C42 once I print the new itinerary.